1. Cleansing: Utilise a mild, non-abrasive cleanser to eradicate dirt, oil, and makeup from your skin. Ensure to cleanse both in the morning and at night to maintain skin hygiene.
2. Toning: Employ a toner to rebalance your skin’s natural pH levels and prime it for the subsequent stages of your skincare regimen.
3. Serum: Apply a serum tailored to your specific skin concerns. Serums are concentrated formulas that target issues like ageing, dark spots, or dehydration.
4. Eye Care: Gently dab on an eye cream or serum to address concerns such as puffiness, dark circles, or fine lines around the delicate eye area.
5. Moisturising: Hydrate and nourish your skin with a suitable moisturiser for your skin type. Moisturising is crucial for maintaining skin’s health and balance.
6. Sun Protection: Every day, regardless of the weather, apply a broad-spectrum sunscreen with an SPF of at least 30 to shield your skin from damaging UV rays.

Please note that individual skin needs can vary widely. Consult with a dermatologist or a skincare professional for personalised advice and product recommendations. Your routine can be enhanced with additional steps and products, such as exfoliating once or twice a week, based on your skin type and concerns.

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We prioritize the security of all transactions. After you've confirmed your order, we will inform you that you're being directed to the secure server of Shopify Payments. On that platform, you can enter your credit card or account details to finalize your order. Active Drip offers various secure payment methods through Shopify Payments.

Yes, all our products are unisex.

No, we are committed to cruelty-free practices and do not test our skincare products on animals. We also refrain from outsourcing any animal testing to third-party entities.

Yes, our products are 100% vegan.

No, our skincare products are fragrance-free.

You can pay using Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay and more…

Absolutely. Your information is handled securely through encrypted servers, ensuring that all data is protected during transmission. This protective feature encrypts all data before transmission over the Internet. Your credit card details are encoded and transferred to a secure server for online credit card approval. Once your credit card is verified, we receive authorization, which we promptly communicate to you before sending your package. Your credit card information remains encrypted throughout the entire procedure, ensuring a highly secure system that protects your data from unauthorized access.

We ship our skincare products from the UK, and we offer international shipping to customers around the world. However, it's important to note that international customers may be responsible for import fees or customs duties associated with their orders. These additional costs are typically determined by the customs regulations of the recipient's country and are the responsibility of the customer. We recommend checking with your local customs authorities for more information on potential import fees when placing an international order.

Shipping Costs:

• Within the UK: £4.50
• Free shipping within the UK for orders over £35
• Shipping to the EU, USA, Australia, and other countries: Shipping costs will be calculated at the checkout.

Delivery Times:

• Orders placed on business days before 2 pm within the UK will be shipped out the same day.
• Delivery times for orders within the UK typically range from 1 to 3 business days.
• For international orders (EU, USA, Australia, and other countries), the estimated delivery times will vary based on the destination. Shipping options and delivery estimates will be provided at the checkout.

Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, local postal services, and any potential delays. Customers can select their preferred shipping method and view the estimated delivery times during the checkout process.

Your exact shipping cost will be transparently displayed during checkout.

Our fulfillment center processes orders quickly, making it challenging to accommodate changes to most orders. If you need to cancel or make changes to your order, please contact our team immediately at info@activedrip.com. We will do our best to address your cancellation request; however, we cannot guarantee that changes can be made after an order is placed. It's important to reach out to us as soon as possible to discuss your specific situation.

No, your billing and shipping addresses do not necessarily need to be the same. You have the option to provide different billing and shipping addresses during the checkout process. This flexibility allows you to send the skincare products to a different location (e.g., as a gift) or to have them delivered to your preferred shipping address while using a different billing address for payment purposes. It's important to ensure that both addresses are accurate to avoid any issues with the order's processing and delivery.

We hope you're completely satisfied with your purchase from activedrip.com. However, if you need to return or exchange your order, please get in touch with us by contacting info@activedrip.com. We've extended our free return policy, allowing you to return your order within 30 days after receiving it.

Please note that return shipping costs are the responsibility of the customer, so we kindly ask that you cover the return shipment expenses. To ensure a smooth return process, we recommend using traceable return methods.

For your return to be processed smoothly, make sure the returned items are in their original condition and packaging, including any accessories, tools, and free products. Once we receive the product, we will issue a refund, excluding any initial shipping fees. In the event of any damage to the packaging or product, any resulting costs may be subtracted from the refundable amount. Please reach out to us at info@activedrip.com to initiate the return process.

Please note that, at this time, all shipping fees are non-refundable. We apologize for any inconvenience this may cause.

Your refund will be issued to the card originally used for your order as long as the account associated with that card is still open. Even if the card has been lost, stolen, or canceled, we can still refund the original card. Please note that we are unable to refund your order to a different card. If we attempt to issue the refund to the original card and the payment is declined, we will then proceed to issue your refund via PayPal. However, the transaction must be declined on the original card before this alternative refund method can be utilized.

You can expect to receive your refund within up to 12 days from the date the return is processed. The exact timing of the refund may vary depending on factors such as the payment method and your financial institution's processing times. We appreciate your patience during this period. If you have any concerns or questions about the status of your refund, please don't hesitate to contact us for further assistance.