Shipping & Returns

Delivery costs:

Within the UK:

  • £4.49 for 48-hour delivery.
  • £6.49 for 24-hour delivery.
  • Free shipping within the UK for orders over £35.

EU and other international destinations:

  • Delivery charges will be calculated at checkout.
  • Kindly note that international orders may be subject to additional charges, such as import duties and customs fees, for which the customer is responsible.

Delivery times:

Within the UK:

  • Orders placed on working days before 2 pm will be dispatched on the same day.
  • Typically, delivery takes 1 to 2 working days, depending on the chosen delivery option.

International Orders:

  • Estimated delivery times will vary depending on the destination.
  • Options and estimated times will be provided at checkout.
  • Please be aware that the delivery period may be affected by customs processing, local postal services, and potential delays.
  • We recommend reviewing the estimated delivery times and selecting your preferred delivery method during the checkout process.

Please note that these are general estimates, and actual delivery times may vary based on factors such as customs processing, local postal services, and any potential delays. Customers can select their preferred shipping method and view the estimated delivery times during the checkout process.

Returns

At Active Drip, your satisfaction is our top priority. If, for any reason, your purchase doesn’t meet your expectations, we’re here to help.

Steps to Return or Exchange:

  1. Contact us at info@activedrip.com within 60 days of receiving your order.
  2. Ensure items are in their original condition, including packaging, accessories, tools, and any complimentary products.
  3. Use a traceable postage method for your return. This ensures both you and we can keep track of the returned items.

Please note:

  • Whilst we strive to provide the best service, return postage costs fall under the responsibility of the customer unless the error is on our side, such as if you receive the wrong product or if the item is damaged, we will cover all associated return costs.
  • Upon receipt and inspection of the returned product, we will process your refund. Initial postage charges will be deducted from the refund.
  • Should there be any damages to the product or packaging, the associated costs might be deducted from the refund amount.

For any enquiries or to begin the return process, please contact us at info@activedrip.com.